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"The collective failure of an organisation to provide an appropriate and professional service to people because of their colour, culture or ethnic origin which can be seen or detected in processes; attitudes and behaviour which amount to discrimination through unwitting prejudice, ignorance, thoughtlessness and racist stereotyping which disadvantages minority ethnic people." From the Macpherson report
http://www.tuc.org.uk/sltg/institutional.htm
Race, Racism and the Law
Vernellia R. Randall
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